Ghabbour Called Me

I just received a phone call from Ghabbour, Hyundai agent in Egypt, moments ago. I had bought my Hyundai i10 from one of the Ghabbour distributors. During the phone call, she asked me if I had any issues with my new i10. I informed her about the steering locking that had taken place the other day. She listened attentively then asked me if I had informed the service engineer about that issue when I did the car maintenance. I informed her that I had not done my first month/1000 km service check yet (included in the warranty). She told me that when I go do my first service check I will sit down with the service engineer and that I should tell him all the issues I have faced with my car.

She then proceeded to ask me about my buying experience. She was evaluating the particular distributor I had bought the car from. She asked me whether I had received the car on time or not and if I had faced any problems other than the issues in the car (which the service maintenance should be dealing with). She also asked me to rate the distributor as well as the car and giving each a score from 1 to 10. I thought for a moment, then told her I give the distributor 8 out of 10 and the car ... 9 out of 10.

Such checking up on customers, regardless of it enhancing your product usage experience or not, makes one feel cared for. It makes you feel they are doing their homework and that you are not left alone. I felt an increased sense of relief and comfort having had this call from Ghabbour Auto.